General Terms & Conditions / ALlgemeine Geschäftsbedingungen / COndiciones Legales
ESPAÑOL: TÉRMINOS Y CONDICIONES GENERALES PARA EL ALQUILER DE BICICLETAS ENTRE EL CLIENTE Y Two Fine Wheels
- Reserva, Entrega y Pago:
1.1 El pago del precio del alquiler y de cualquier servicio adicional deberá realizarse al realizar la reserva.
1.2 El arrendatario recibe la(s) bicicleta(s) en perfecto estado de funcionamiento. Desde el momento de la entrega, el arrendatario asume la responsabilidad exclusiva de la(s) bicicleta(s).
1.3 Solo alquilamos previa presentación de un documento de identidad o permiso de conducir válido y nos reservamos el derecho a solicitar un depósito de seguridad.
1.4 El arrendatario está obligado a informar de cualquier defecto o daño en la(s) bicicleta(s) al recibirla. Los daños que se produzcan durante el período de alquiler deben notificarse de inmediato y el arrendatario será responsable de todos los gastos incurridos para su reparación.
- Cancelación y Rescisión/Desistimiento:
2.1 Si se cancela una reserva hasta 30 días antes del inicio del período de alquiler, se reembolsará el 50% del importe del alquiler. No se realizarán reembolsos por cancelaciones realizadas con menos de 30 días de antelación al inicio del alquiler.
2.2 No se realizarán reembolsos por rescisión anticipada del contrato de alquiler ni por no presentarse.
- Devolución:
3.1 El período de alquiler se estipula vinculantemente en el contrato. El lugar y la hora de devolución forman parte del contrato. Una devolución tardía supondrá un cargo del 200 % del precio del alquiler, así como cualquier coste derivado, en particular, la pérdida de un alquiler posterior.
3.2 Se reembolsará el depósito de seguridad una vez que el equipo se devuelva limpio, incluyendo todos los accesorios. Se podrá deducir un cargo por limpieza de 10 € por devoluciones sucias o en condiciones inaceptables.
- Responsabilidad, Daños, Accidentes y Robo:
4.1 El uso del equipo, la participación en actividades deportivas y las visitas guiadas son por cuenta y riesgo del arrendatario. El arrendatario declara estar física y mentalmente apto para participar en la actividad.
4.2 Two Fine Wheels no se responsabiliza de los daños que el arrendatario o terceros sufran por el uso de la(s) bicicleta(s) y sus accesorios.
4.3 El arrendatario es el único responsable en caso de robo. Está obligado a mantener la(s) bicicleta(s) y sus accesorios seguros en todo momento y nunca dejarlos desatendidos. Por la noche, la(s) bicicleta(s) y sus accesorios deberán guardarse en un lugar seguro con llave. En caso de pérdida, el arrendatario deberá pagar el valor de reposición. Este se calcula de la siguiente manera: 4.3.1 Bicicletas con menos de 18 meses de antigüedad: precio de compra original // 4.3.2 Bicicletas con más de 18 meses de antigüedad: 75% del precio de compra original. Se puede consultar la lista de precios de las bicicletas si se solicita; de lo contrario, se aplicará el precio de venta recomendado por el fabricante.
4.4 El arrendatario es responsable de los daños a la(s) bicicleta(s) y de los daños consecuentes derivados de su uso, incluidos los daños a terceros y al propio ciclista. El arrendatario es responsable de todos los gastos no cubiertos por el seguro. Esto también aplica a los daños en la pintura del cuadro.
4.5 El arrendatario acepta expresamente que los datos de su tarjeta de crédito se utilicen para cubrir cualquier daño. Todos los gastos derivados de daños o robo deberán abonarse antes de la fecha de devolución acordada.
- Entregas:
5.1 Two Fine Wheels ofrece entrega y recogida de bicicletas a partir del 16 de marzo de 2026.
5.1.1 Debido a las limitaciones técnicas actuales, se pueden reservar entregas online para fechas anteriores al 16 de marzo de 2026 que tecnicamente no se puede realizar. Para todas las alquileres antes el 16. de marzo de 2026 se acuerda la recogida y devolución de las bicicletas en la tienda „Avinguda Benvinguts 3, 07660 Cala d'Or“. Se reembolsará el importe de la entrega al realizar la reserva.
5.2 La entrega es un servicio adicional al alquiler de bicicletas. El coste se calcula automáticamente al introducir la dirección y constituye la base del servicio. Si la dirección de entrega real difiere de la proporcionada al realizar la reserva, se aplicará un recargo del 200% del precio indicado por kilómetro adicional.
5.3 Costes: El precio base de entrega es de 30 €. Esto incluye la entrega en un radio de 15 km de la tienda ubicada en „Avinguda Benvinguts 3, 07660 Cala d'Or“. Cada kilómetro adicional cuesta 2 €, con una distancia máxima de entrega de 82 km. Se ofrecen entregas para pedidos/alquileres con un valor mínimo de 70 €. Las entregas son gratuitas para pedidos/alquileres con un valor mínimo de 500 €.
5.4 Día y hora de entrega: Por motivos logísticos, la planificación de la ruta y la programación de la entrega se realizarán aproximadamente entre 1 y 7 días antes del inicio del alquiler. Se considerarán todas las solicitudes especiales, siempre que sea posible, por orden de llegada. El procedimiento y la hora exactos de entrega se comunicarán al cliente por correo electrónico. Un retraso en la entrega del artículo alquilado debido a circunstancias ajenas al proveedor (incluyendo, en particular, retrasos por tráfico intenso y accidentes) no constituye un defecto y no es motivo de reembolso ni de cancellación del alquiler. Por razones logísticas, siempre se acuerda un plazo de 90 minutos para la entrega.
- Varios:
6.1 Two Fine Wheels ofrece un servicio de asistencia en carretera con un coste de 3 € por kilómetro desde la tienda (véase la dirección en el apartado 5.3). Su disponibilidad no se puede garantizar por razones logísticas y, por lo tanto, no forma parte del contrato.
6.2 Se recomienda encarecidamente a los arrendatarios que contraten un seguro de responsabilidad civil y contra robo.
6.3 Two Fine Wheels se reserva el derecho de cancelar la actividad o el alquiler sin previo aviso y sin reembolso si el cliente se encuentra bajo los efectos de drogas o alcohol.
6.4 Si la bicicleta reservada no está disponible, se podrá proporcionar una bicicleta de sustitución con las mismas características como compensación. Se reembolsará cualquier diferencia de precio.
Jurisdicción:
Para cualquier controversia derivada de este contrato, se acuerda la legislación española y la jurisdicción del tribunal competente, salvo que disposiciones imperativas dicten lo contrario.
Versión original:
La versión original de estos términos y condiciones es el texto en español. La traducción al alemán, inglés y otros idiomas se proporciona únicamente para su comodidad; las desviaciones son legalmente irrelevantes.
Versión del 5 de enero de 2026, Cala d'Or, Mallorca. Two Fine Wheels, X2912753X
ENGLISH: GENERAL TERMS AND CONDITIONS FOR BICYCLE RENTAL BETWEEN THE CUSTOMER AND Two Fine Wheels
- Booking, Handover, and Payment:
1.1 Payment of the rental price and any additional services is due upon reservation.
1.2 The renter receives the bicycle(s) in perfect working order. From the moment of handover, the renter assumes sole responsibility for the bicycle(s).
1.3 We only rent upon presentation of a valid identity card or driver's licence and reserve the right to request a security deposit.
1.4 The renter is obligated to report any defects or damage to the bicycle(s) upon receipt. Damage occurring during the rental period must be reported immediately, and the renter is responsible for all costs incurred in repairing the damage.
- Cancellation and Termination/Withdrawal:
2.1 If a reservation is canceled up to 30 days before the rental period begins, 50% of the rental cost will be refunded. No refund will be issued for cancellations made less than 30 days before the rental period begins.
2.2 No refund will be issued for early termination of the rental agreement or no-shows.
- Return:
3.1 The rental period is bindingly agreed upon in the contract. The location and time of return are part of the contract. A late return will incur a fee of 200% of the rental price, as well as any consequential costs, in particular, the loss of a subsequent rental.
3.2 Any security deposit will be refunded upon return of the equipment in a clean condition, including all accessories. A cleaning fee of €10 may be deducted for returns in a dirty or unacceptable condition.
- Liability, Damage, Accidents, and Theft:
4.1 Use of the equipment, participation in sports activities, and guided tours are at the renter's own risk. The renter declares that they are physically and mentally fit to participate in the activity.
4.2 Two Fine Wheels is not liable for damages incurred by the renter or third parties through the use of the bicycle(s) and accessories.
4.3 The renter is solely liable in case of theft. The renter is obligated to keep the bicycle(s) and accessories secure at all times and never leave them unattended. At night, the bicycle(s) and accessories must be stored in a secure, lockable room. In case of loss, the renter must pay the replacement value. This is calculated as follows: 4.3.1 Bicycles less than 18 months old: original purchase price // 4.3.2 Bicycles older than 18 months: 75% of the original purchase price. A price list for the bicycles can be viewed upon request; otherwise, the manufacturer's recommended retail price applies.
4.4 The renter is liable for damage to the bicycle(s) and consequential damages arising from its use, including damages to third parties and the rider themselves. The renter is responsible for all costs which are not covered by insurance. This also applies to paint damage to the frame.
4.5 The renter expressly agrees that their credit card details may be used to settle any damages. All costs due to damage or theft must be paid by the agreed return date.
- Deliveries:
5.1 Two Fine Wheels offers bicycle delivery and collection starting March 16, 2026.
5.1.1 Due to current technical limitations, deliveries can be booked online for dates prior to March 16, 2026. These cannot be fulfilled, and collection and return of the bicycles at the store „Avinguda Benvinguts 3, 07660 Cala d'Or“ is the agreed arrangement. Payments made for delivery at the time of booking will be refunded.
5.2 Delivery is an additional service to bicycle rental. The cost is automatically calculated upon address entry and forms the basis of the service. If the actual delivery address differs from the address provided at the time of booking, a surcharge of 200% of the quoted price per additional kilometre will be charged.
5.3 Costs: The base price for delivery is €30. This includes delivery within a 15km radius of the store at „Avinguda Benvinguts 3, 07660 Cala d'Or“. Each additional kilometre costs €2, with a maximum delivery distance of 82km. Deliveries are offered for orders/rentals with a minimum value of €70. Deliveries are free of charge for orders/rentals with a minimum value of €500.
5.4 Delivery Day and Time: For logistical reasons, route planning and scheduling of the handover will take place approximately 1-7 days before the rental period begins. Any special requests will be considered where possible and in the order they are received. The exact handover procedure and time will be communicated to the customer via email. A delayed handover of the rental item due to circumstances beyond the supplier's control (including, in particular, delays due to heavy traffic and accidents) does not constitute a defect and is not grounds for a refund or cancellation of the rental. A 90-minute time window for the handover is always agreed upon for logistical reasons.
- Miscellaneous:
6.1 Two Fine Wheels offers a breakdown service at a cost of €3 per kilometre from the shop (address see 5.3). Its availability cannot be guaranteed for logistical reasons and is therefore not part of the contract.
6.2 Renters are strongly advised to take out liability and theft insurance.
6.3 Two Fine Wheels reserves the right to cancel the activity or rental without prior notice and without refund if the customer is under the influence of drugs and/or alcohol.
6.4 If a booked bicycle is unavailable, a replacement bicycle of the same specifications can be provided as compensation. Any price difference will be refunded.
Jurisdiction:
For any disputes arising from this contract, Spanish law and the jurisdiction of the competent court are agreed upon, unless mandatory provisions dictate otherwise.
Original version:
The original version of these terms and conditions is the Spanish text. The translation into German, English, and other languages is provided for convenience only; deviations are legally irrelevant.
Version dated January 5, 2026, Cala d'Or, Mallorca. Two Fine Wheels, X2912753X
GERMAN: GENERAL TERMS AND CONDITIONS FOR BIKE HIRE BETWEEN THE CUSTOMER AND Two Fine Wheels
1. booking, handover and payment:
1.1 Payment of the rental price and ancillary services shall be made upon reservation.
1.2 The Hirer shall receive the bicycle(s) in perfect technical condition. The hirer has sole responsibility for the bicycle(s) from the time of handover.
1.3 We only rent out on presentation of an identity card or driving licence and reserve the right to charge a security deposit if necessary.
1.4 The Hirer is obliged to report any defects or damage when taking over the bicycle(s). Damage during the hire period must be reported immediately and the costs incurred for repairing the damage must be borne by the hirer.
2. cancellation and termination/withdrawal:
2.1 If a reservation is cancelled up to 30 days before the start of the rental period, 50% of the rental costs will be refunded. In the event of cancellation less than 30 days before the start of the rental period, no refund will be made.
2.2 No money will be refunded if the rental is cancelled or not taken up.
3. return:
3.1 The rental period is bindingly agreed in the contract. The place and time of return are part of the contract. In the event of late return, a fee of 200% of the rental price will be charged, as well as the consequential costs, in particular a cancelled subsequent rental.
3.2 Any deposit retained will be refunded if the equipment is returned in a clean condition, including all accessories. If the equipment is returned in a dirty, unacceptable condition, €10 may be retained for cleaning.
4 Liability, damage, accidents and theft:
4.1 The use and sporting activity as well as participation in guided tours is at your own risk. The hirer declares on their own responsibility that they are in good health to take part in the activity.
4.2 Two Fine Wheels is not liable for damage caused to the renter or third parties through the use of the bicycle/bicycles and accessories.
4.3 The Hirer is solely liable in the event of theft. The Hirer undertakes to keep the bicycle(s) and accessories secure at all times and never to leave them unattended. At night, the bicycle/bicycles and accessories must be parked in a secure, lockable room. In the event of loss, the renter must pay the replacement value. This is calculated as follows: 4.3.1 Bicycles less than 18 months old: new price // 4.3.2 Bicycles older than 18 months: 75% of the new price. A price list of the bicycles can be viewed on request, otherwise the manufacturer's RRP applies.
4.4 The Hirer shall be liable for damage to the bicycle/bicycles and consequential damage to third parties and the rider himself/herself resulting from their use. The costs are to be borne in full by the renter and are not insured. This also applies to damage to the paintwork on the frame.
4.5 The Hirer expressly agrees that the credit card details may be used to pay for any damage. All costs arising from damage or theft must be paid by the time of the agreed return.
5. deliveries:
5.1 Two Fine Wheels offers delivery and collection of bicycles from 16 March 2026.
5.1.1 For technically unavoidable reasons, deliveries can also be booked online for dates before 16 March 2026. These cannot be carried out and the collection and return of the bicycles at the shop „Avinguda Benvinguts 3, 07660 Cala d'Or“ is agreed. The amounts paid for delivery at the time of booking will be refunded.
5.2 Delivery is an additional service to bike hire. The costs are calculated automatically when the address is entered and form the basis of the service. If the actual delivery differs from the address given at the time of reservation, the surcharge per additional kilometre is 200% of the stated price.
5.3 Costs: Basic price of a delivery is 30€, this includes a delivery of 15km distance from the shop „Avinguda Benvinguts 3, 07660 Cala d'Or“. Each additional kilometre costs 2€, the maximum delivery distance is 82km. Deliveries are offered from a value of goods/rental price of 70€. Deliveries from a value of goods/rental price of 500€ are free of charge.
5.4 Delivery date and time: For logistical reasons, the route planning and time agreement for the handover will take place approx. 1-7 days before the start of the hire period. Any special requests will be taken into account as far as possible and in the order in which they are announced. The exact handover procedure and time will be communicated to the customer by e-mail. Delayed handover of the rental item due to circumstances for which the Supplier is not responsible (including, in particular, delays caused by increased traffic and accidents) shall not be deemed a defect and shall not be grounds for a refund or cancellation of the rental. A time window of 90 minutes for the handover is always agreed for logistical reasons.
6. other:
6.1 Two Fine Wheels offers a breakdown service of €3 per kilometre distance to the shop (see 5.3 for address). Its availability cannot be guaranteed for logistical reasons and is therefore not part of the contract.
6.2 Tenants are expressly advised to take out liability and theft insurance.
6.3 Two Fine Wheels reserves the right to cancel the activity or rental without further notice and without refund if the customer is under the influence of drugs and/or alcohol.
6.4 If a booked bike is not available, a replacement bike with the same characteristics can be provided as compensation. Any price differences will be refunded.
Place of jurisdiction:
For any disputes arising from this contract, the application of Spanish law and the jurisdiction of the competent court shall be agreed, provided there are no mandatory provisions to the contrary.
Original version:
The original version of the terms and conditions is the Spanish text. The translation into German, English and other languages is merely a service, deviations are legally irrelevant.
Version of 5 January 2026, Cala d'Or- Mallorca. Two Fine Wheels, X2912753X
